SMS/Pro:
An Essential Part of Your Customer Experience Strategy
Engaging your customer through text messaging.
Mobile
Today’s consumer is mobile and it’s imperative that you be there too – in a way that’s relevant to them. Smartphones are in the hands of everyone!
Accessible & Easy
Text messaging is a native app on all mobile devices; there is no need to download/install an app (or have it automatically updated forever!).
It Has Impact
It has an impact because text messages are read and read quickly (99% read rate within 3 minutes and responses within 5 minutes!).
Preferred by Many
Many people, for a variety of reasons, prefer messaging over voice calls and email. It’s becoming a capability that is expected by your customers.
Enhanced Service
It extends the customer service quality and capability of your organization. Built-in automation enables your business to respond to customer inquiries anytime, day or night.
Why should I care?
you need a business text messaging service.
It allows your brand to live at customers' fingertips and deliver experiences that drive satisfaction, loyalty, and revenue.” -- Zingle Blog
Quick & Convenient
Your customers can start, suspend, or even stop a conversation at their convenience, and, more importantly, they can do it at a time that is convenient for them.
Approachable
Effective
Reduces Risks
A Differentiator
What is SMS/Pro?
SMS/Pro is a platform that integrates text messaging, automation, and dynamic web applications to enable organizations of all sizes to participate in an increasingly digital world while satisfying the need for increasingly personal interactions. It's designed to be EASY, CONVENIENT and EFFECTIVE ... both from an administrative and customer experience perspective.
QuickResponse
Tools and strategies that enable businesses to provide enhanced customer experience by responding immediately to customer requests using both direct and automated messaging.
DirectUpdate
Tools to proactively deliver timely information to an individual or a specific group of individuals using a personalized text message notification which can also include a link to additional web content.
Showcase
A list or directory of sponsors, businesses, products, or services with graphics and links to online content and other one-tap actionable links including telephone, SMS, email, and social media links.
SMS/Pro Uses msgbox®
Your Business Number
Automated Responses
Browser Interface
1-on-1 Conversations
Broadcast Messages
Scheduled Messages
How Is SMS/Pro Being Used?
Customer Service
Using SMS technology to respond quickly and automatically any time of day or night to requests for information like hours of operation or directions, a quotation, or even the availability of a product or service can reduce costs and significantly improve customer experience.
Events
Organizers have discovered that using SMS technology can improve the attendee's experience and provide operational efficiency by automating things like the check-in process, providing easy access to information (schedule, results, and sponsors), and gathering feedback.
Trade Shows
Trade shows can be worthwhile but capturing leads is critical. Using SMS technology to automatically direct visitors to videos, documentation or even contests, polls, and games will help increase engagement.
